Our juara138 privacy introduction

juara138 Platform Privacy Notice

This page describes what we collect when you use juara138 and how we keep that data protected. We gather personal information to verify your identity, process deposits and withdrawals, and comply with local anti-money-laundering rules.

We at juara138 treat your data as confidential. We do not sell it to marketing companies, and we do not share it except with payment processors, identity verification partners, and—when required by law—with government agencies. Our servers may be located outside your jurisdiction, but we apply the same security standards everywhere.

This privacy notice applies to anyone who creates an account on juara138, whether they deposit funds or not. By registering, you agree that we may collect and use your data according to the rules set out below. If you do not agree with our privacy practices, do not open an account on juara138.

Our juara138 data collection and use

We collect your email address, phone number, full name, date of birth, and identity document number when you register on juara138. We also ask for your residential address and, if you withdraw funds, the details of your payment method (such as your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account).

We use this information for account verification, fraud prevention, and compliance with local regulations. We are required by law to verify your identity before we allow withdrawals—this is part of Know Your Customer (KYC) rules that apply in our operating jurisdiction. We compare your supplied details against government ID databases and third-party verification services.

We also collect gameplay data—which games you play, when you play them, your wagers, and your results. We use this data to detect fraud, to monitor for patterns that suggest account abuse, and to personalise your experience with relevant promotions. We do not use gameplay data for any purpose other than account management and fraud detection.

Our data about cookies and device tracking

When you visit juara138, our servers place a cookie on your device to remember your login session and your preferences. Cookies are small text files that help us recognise you when you return to our platform. We do not use cookies to track you outside juara138 or to build a profile for sale to advertisers.

We also log your device information—your IP address, browser type, and device model. We use this to detect if the same person is running multiple accounts from the same device, which helps us prevent fraud. If you access juara138 from different cities (such as Jakarta, Surabaya, Bandung, Medan, or Semarang), we note the location changes to flag unusual account activity.

Personal data collected

Name, email, phone, ID number, address, and payment method details for account verification.

Gameplay data collected

Game history, wagers, results, and session timestamps used for fraud detection and account management.

Device data collected

IP address, browser type, device model, and access location used to detect account abuse and fraud.

Retention period

We retain account data for a minimum of two years; gameplay data may be retained longer if needed for dispute resolution.

Our third-party processors and data sharing

We share your data with payment processors—the companies that operate mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—so we can process your deposits and withdrawals. These processors receive only the data needed to complete your transaction, such as your account name and amount.

We also share your personal details with third-party identity verification companies. These services check your ID against government databases to confirm your identity and prevent fraud. We do not share gameplay data with these verification services—only your name, date of birth, ID number, and address.

If we are required by law or court order to share your data with government agencies, law enforcement, or regulators, we will do so. We may also share anonymised data (data that does not identify you personally) with researchers studying online gaming patterns, but we never share personal details in such cases.

We at juara138 collect only the data we need to verify your identity and process your payments securely.

Our data security and storage

We use standard encryption (HTTPS and TLS) to protect your data in transit. All personal data is stored on secure servers that we control or that our hosting partners control under strict data-protection agreements. We apply access controls so that only authorised staff can view your information.

Our servers may be located outside your jurisdiction. If you are in Indonesia and our servers are in another country, your data may be subject to the data-protection laws of that country as well as Indonesian law. By using juara138, you consent to this cross-border storage.

We do not guarantee absolute security. Despite our efforts, data breaches are possible. If we become aware of a breach that affects your personal information, we will notify you by email or by posting a notice on juara138. We do not control whether that email reaches you safely, so you should check juara138 regularly for security notices.

Our juara138 user rights and data control

You have the right to request a copy of all personal data we hold about you. To do so, contact our support team and ask for a data subject access request (DSAR). We will provide a copy of your data within thirty days.

You may also request that we correct inaccurate data. If your name, address, or payment details change, update your account immediately. If we hold incorrect data despite your request, contact support and we will investigate.

You do not have the right to request deletion of all your data while your account is active, because we must retain data for regulatory compliance and fraud prevention. However, once you close your account and we have no legal obligation to retain your data, you may request deletion. Even after deletion, we may keep anonymised or aggregated data.

Our data about promotional communications

We send promotional emails about new games, offers, and Piala Indonesia or Liga 1 promotions if you have opted in or if we determine you are an active user. You can unsubscribe from these emails by clicking the "unsubscribe" link in any email we send, or by updating your communication preferences in your account settings.

We do not sell your email address to other companies. Any promotional emails you receive come from juara138 only, or from direct partners such as payment processors or game suppliers who are contractually bound not to use your data for their own marketing.

Our juara138 privacy changes and contact

We may update this privacy notice at any time. We will post the updated version on juara138 and may send a notification email if the change is material. Your continued use of juara138 after an update means you accept the new privacy terms.

If you have questions about how we handle your data, you can contact our support team through our FAQ page or email the address provided in our Legal noticeWe respond to data privacy requests within thirty days. For urgent data security concerns, use the contact details in our legal notice page.

You also have the right to lodge a complaint with your local data-protection authority if you believe we have misused your data. We encourage you to contact us first so we can address your concern directly.

• We collect only personal data needed for account verification and payment processing.
• We do not sell your data to advertisers or marketing companies.
• We share data with payment processors and identity verification services only.
• We retain your data for a minimum of two years for compliance and fraud prevention.
• You have the right to request a copy of your data and to correct inaccurate information.

For a full understanding of your rights and our obligations, read our Terms & Conditions and our About us page. If you have concerns about how we operate or how we handle data from users in your jurisdiction, contact our compliance team through the channels listed in our legal notice page.